These terms are a contract between GRAEYNA LIMITED ("we", "us"), a company registered in England and Wales, company no. 17330833, registered office: 85 New Village Way, Morley, Leeds, England, LS27 7GD (more about us at graeyna.com), and the badminton association, club or organisation that registers for Rally (the "association"). They also govern every individual user's use of the service. By creating an account or accepting these terms in the app, you agree to them.
1. The service
Rally is a season management platform for badminton associations: fixtures, player availability, team selection, live scoring, results and related features. We may improve or change features over time; we will not materially reduce the core service you pay for during a paid period.
2. Accounts and roles
You must provide accurate information and keep your login credentials confidential. Accounts are personal and must not be shared. The association's managers control who has access to the association's data through Rally's roles (manager, coach, parent or player), and are responsible for keeping those permissions appropriate.
3. The association's responsibilities for its data
The association is the data controller for the player, guardian and match information it enters into Rally, and it must have a lawful basis for that data. Before entering a player's details the association confirms that it has the player's, or their guardian's, permission, and Rally records that confirmation. The association must keep the information it holds accurate, use it only for running its badminton activities, and respond to requests from its own members about their data. We act as the association's data processor as described in our Privacy Policy, which forms part of these terms.
4. Acceptable use
You must not use Rally to break the law, infringe others' rights, upload malicious code, attempt to access other associations' data, or resell the service. We may suspend accounts that put the platform or other customers at risk, and where practical we will warn you first.
5. Trial, fees and billing
New associations receive a 30 day free trial with no card required. After the trial, continued use requires a subscription: £9.99 per month or £99.99 per year, taken by our payment provider Stripe. Prices are in pounds sterling; we are not currently registered for VAT, so no VAT is added. If we become VAT registered we will update these terms.
Subscriptions renew automatically until cancelled. You can cancel at any time from the billing screen; cancellation takes effect at the end of the period already paid for, and no partial refunds are given for the remainder of a period except where the law requires. If payment fails we will retry for a grace period before access is paused.
If a trial ends or a subscription lapses, access is paused but the association's data is not deleted; it is retained as described in the Privacy Policy so the association can resume by subscribing.
We may change prices with at least 30 days' notice; changes apply from your next renewal.
6. Club payments
Rally lets an association collect money from its members, such as match fees, season fees and kit payments. This is optional, and nothing here applies to an association that does not switch it on.
To collect payments, the association connects its own account with our payment provider, Stripe, through Stripe Connect. The association is the merchant of record for every payment it collects: families pay the association, and the money goes to the association's own Stripe account, never to Rally or GRAEYNA LIMITED. GRAEYNA LIMITED is not a party to those payments and provides the software only.
We charge the association a platform commission on each payment taken by card through Rally. The current rate is shown in the app before an association collects any payment, and we will give at least 30 days' notice before it changes. The commission and Stripe's own processing fees are deducted automatically from each payment, so the association's Stripe account receives the amount after those fees. Where the association chooses to add our commission to the amount families pay, families are shown the full total before they pay.
Refunds are the association's decision and are issued by the association through Rally. A refund returns the full amount to the person who paid, including our commission, but Stripe keeps its processing fee, which is borne by the association. Chargebacks and payment disputes are between the association, the person who paid and Stripe; we will provide whatever records Rally holds to help resolve them. Payments recorded by hand, such as cash or a waived fee, are records the association keeps for itself; no money passes through Rally or Stripe for them. An association may offer match credit: a payment a family has already made to the association that the association chooses to count against future match fees. Credit is a record the association keeps in Rally of money it has already received; it is not money held by Rally or GRAEYNA LIMITED, and any refund of it is between the family and the association.
Rally never sees or stores bank details or card details. Card details are entered on Stripe's own payment pages, and the association's bank details are given to Stripe directly when it connects its account.
Payments are also subject to Stripe's own terms, which the association accepts when it connects its account: the Stripe Connected Account Agreement and the Stripe Services Agreement for the United Kingdom. If those terms and these conflict about how a payment is processed, Stripe's terms apply to that payment.
7. Availability and support
We aim to keep Rally available and reliable, but the service is provided without a guaranteed uptime level. We may perform maintenance, and we will try to schedule disruptive maintenance sensibly. Support is provided by email at [email protected].
8. Intellectual property
We own Rally and its software, design and branding. The association owns the data it enters. You grant us the limited rights needed to host, process and back up that data in order to provide the service, and no more.
9. Liability
Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, loss of profit, or loss of data caused by events outside our reasonable control, and our total liability arising from the service in any 12 month period is capped at the amount the association paid us in that period. Rally is a tool for administering sport; the association remains responsible for its own safeguarding, selection and sporting decisions.
10. Termination
The association may stop using Rally and delete its account at any time. We may terminate or suspend an account for material breach of these terms that is not remedied after notice, or where required for legal or security reasons. Sections that by their nature should survive (including liability and intellectual property) survive termination.
11. Changes to these terms
If we change these terms we will publish the new version with a new version number, and account holders will be asked to review and accept it the next time they use Rally. If you do not accept the new terms you may stop using the service and, if you have paid for an unused period, contact us about a pro rata refund.
12. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with the Privacy Policy, are the entire agreement between us regarding the service.